Sports / Mobile
These terms set out how aq jili operates for accounts in eligible regions, what governs your use of the platform, and the rights you hold under this policy. Access and eligibility depend on local law and apply only where permitted.
This policy applies to every account opened through aq jili where local law and eligible regional access allow it. By creating and using an account, you acknowledge the terms set out here and confirm that you are accessing the platform in a jurisdiction where doing so is lawful. We collect account data — your registration details, login activity, and transaction records — to operate the platform and fulfill our obligations. Transaction records include actions taken through GCash, Coins. ph, and Bank Transfer where those routes are configured for your account. We retain this data for as long as your account remains open and for any period required under applicable regulations after closure. We do not sell your personal account data to third parties. Data may be shared with payment processors (such as the operators behind configured GCash or Bank Transfer routes) solely to complete a transaction you have initiated. You are responsible for keeping your account credentials secure. Any access using your credentials is treated as access by you unless you have notified us of a security concern in writing through a support channel. Changes to this policy will be communicated through your account dashboard. The current version is always the one in effect. If you continue to use the platform after a policy update, you accept the updated terms.
Configured as a transaction context chip for account funding routes.
Fallback wallet route shown in your account where enabled by region.
Paper-trail option for account transactions; records shown post-completion.
Policy updates and current terms are always visible after you log in.
Not every element of your experience falls under this single policy document. Understanding what is covered — and what sits outside it — helps you direct questions to the right place. Account access and transaction records are governed here. Content served by third-party studios and external services operates under their own terms.
Login, registration, credential management, and session activity are all within scope. Any dispute about account access is handled through the support path described in the support section of this page.
Deposits and withdrawals processed through configured routes — GCash, Coins. ph, Bank Transfer — fall under this policy. We hold transaction records on your behalf; you can request a copy through account support.
Game titles, lobby content, and promotional displays are delivered by the platform but some originate from content studios. Policy questions about game mechanics belong to the relevant studio's own terms.
External payment processors, wallet operators, and any linked service operate under their own privacy and service terms. We pass only the minimum data needed to complete a transaction you have started.
You have practical choices under this policy that you can exercise at any time. Start with your account dashboard, where transaction history — including completed GCash deposits and Bank Transfer records — is visible without needing to contact support. If a record looks incorrect, raise a correction request directly through the support channel; our team will compare it against the server-side log and reply with the outcome. If you want to review what personal data we hold against your account, submit a written request via the contact paths in the support section below. We will respond within the period required by applicable rules. Account details — your registered name, contact number, and e-wallet reference — can be updated by following the fields in account settings; some changes require identity verification as prompted by the system. For anything not covered by self-service settings, contact us directly and we will confirm whether the change is permitted under current policy.
Your full deposit and withdrawal history, including GCash and Bank Transfer entries, is visible in the account dashboard after login. No support request is needed to access this view.
Update your registered contact details through account settings. Changes that affect wallet linkage — such as a new GCash number — may require verification as prompted on-screen.
Submit written questions about how your data is handled or what records we hold through the support contact path below. We log every submission and respond to each one.
If you choose to close your account, contact support in writing. We will confirm the closure, settle any pending transactions, and advise on the data-retention period that applies.
For questions specific to these legal terms — data requests, account corrections, or policy clarifications — use any of the contact paths below. Route your query to the one that fits its urgency. Account-level disputes are logged and tracked; you will receive a reference number for follow-up.
Open the chat widget from any page on aq jili. Use this for account-access questions or to start a transaction dispute. Chat sessions are logged for policy compliance purposes.
Send policy questions, data requests, or correction notices to our support address shown in your account settings. Written email requests create a paper record that we are obligated to respond to.
The help section inside your dashboard covers common policy questions and links directly to the submission form for data or correction requests. Log in and navigate to Account > Help to access it.
We take a straightforward approach to the data your account generates. What we collect, why we hold it, and who can see it are each set out in this policy — and the current version is always accessible in your dashboard after login. No version that predates your account creation binds you to terms you never saw.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. No advertising or cross-site tracking cookies are set by aq jili. You can clear cookies at any time through your browser; doing so will end your session.
Access to your account is protected by your login credentials. We recommend a unique password not shared across other services. If you suspect unauthorised access, notify us immediately through live chat so we can flag the account and review recent session activity.
We retain account and transaction records — including GCash deposit entries and Bank Transfer confirmations — for the period required by applicable regulations. After account closure, a retention window applies before deletion. The exact period is stated in the closure confirmation we send you.
When this policy changes, a notice appears in your account dashboard on next login. Continued use of the platform after that point constitutes acceptance. For material changes, we also send a direct notification to your registered contact detail.
These questions address what Philippines account holders most commonly ask about the policy — data handling, account rights, and how to raise concerns.
This policy applies to accounts created through aq jili in regions where access is permitted under local law. Eligibility depends on local regulations, and we do not extend access to jurisdictions where operating is not permitted. Your account dashboard confirms the region settings applied to your account.
We hold the information you provided at registration — name, contact details, and e-wallet reference — plus login activity and transaction records. GCash deposits, Coins. ph transfers, and Bank Transfer entries are logged against your account. You can request a full summary by contacting support in writing.
Yes. Go to account settings and update the relevant field. Changes to payment details — such as your linked GCash number — prompt an on-screen verification step before they take effect. For name corrections or anything the settings page does not cover, contact support with a written request.
Your transaction history is visible in the account dashboard under the history section after login. If you need a formal copy — for example, a Bank Transfer record for your own files — submit a written request through the help centre form inside your account. We respond to each request with the data we hold.
Payment processors receive only the minimum data needed to complete a transaction — for example, your GCash reference to route a deposit. We do not sell account data. No third party receives browsing or game-session data. Data shared with processors is governed by their own terms alongside ours.
After account closure, your data enters a retention window as required by applicable regulations. We confirm the length of this period in the closure response we send you. Once the period ends, the data is deleted from active systems. You can request a summary of what we hold before initiating closure.