Sports / Mobile
These terms set out how your aq jili account works — what you agree to when you register, how transactions through GCash, Coins. ph and Bank Transfer are handled, and what we each owe one another. Access and eligibility depend on local law and the eligible regions where this platform operates.
When you open and use an aq jili account, you enter into an agreement with us under the rules set out on this page. These terms apply to every session, every wallet transaction and every interaction with our account tools — whether you fund your account through GCash, complete a Bank Transfer, or use Coins. ph as a fallback route. We are not a passive channel; we operate the platform and take responsibility for the account environment we provide. Where local law restricts access, these terms do not override that restriction. Eligibility depends on the region you are in and the rules that apply there. You are responsible for checking whether using this platform is permitted where you are. We update these terms when the platform changes. The version published on this page is the one in effect. If you continue to use the account after a change is published, that counts as acceptance. For any material change, we aim to give notice through your registered contact before it takes effect. These terms are written in plain English so you can read them without a lawyer. If something is unclear, contact our support team — details are in the Support section below.
Deposits and withdrawals using GCash follow the limits and steps shown in your account wallet screen. We do not store your GCash PIN or OTP — those stay with your own e-wallet.
Coins. ph is available as an alternative funding path. The current status and any applicable limits are shown in your account deposit screen at the time of the transaction.
Bank Transfer transactions produce a paper trail you can verify in your account history. Keep your reference number until the balance is confirmed in your wallet.
Not everything connected to your aq jili experience falls under this single document. Understanding the boundary helps you know where to look when a question comes up.
Registration, login, identity verification and account suspension decisions are all governed by these terms. If we restrict access, the reason will be communicated through your registered contact or shown in your account status screen.
Every deposit and withdrawal — whether through GCash, Coins. ph or Bank Transfer — is subject to the transaction rules stated here and the limits shown in your account at the time. Transaction records are the reference point for any dispute.
Game titles available in the lobby, odds displayed on the sportsbook and any promotional content visible after login are governed by separate product and content rules. These terms cover the account relationship, not individual game mechanics or sportsbook pricing.
Payment processors, game studios and any external service you access through a link on our platform operate under their own terms. We are not responsible for how those third parties handle your data or transactions once you leave our account environment.
These terms are not one-directional. You have practical actions available to you at any point in your account lifecycle. You can review your full transaction history — every GCash deposit, Coins. ph transfer and Bank Transfer — directly in your account wallet screen after login. If a record looks wrong, the account correction path starts in the same section: locate the transaction, then use the dispute or query option shown alongside it. You can update personal details through the account settings page. For changes that affect verification status — like updating a registered mobile number linked to your GCash — follow the identity steps shown in the verification section of your account. Do not attempt to transfer account ownership; accounts are personal and non-transferable under these terms. If you have a question about how a specific term applies to your situation, you can raise it directly with our support team. Responses go to your registered contact. We keep a record of every support exchange so both sides can refer back to it.
Your full deposit and withdrawal history is available in the wallet section of your account. GCash, Coins. ph and Bank Transfer entries each show a reference number, date and status.
Name, contact and verification details can be updated through account settings. Changes that affect e-wallet linking require following the verification steps shown there.
If a term is unclear or you believe it has been applied incorrectly, contact support with your account number and the specific section in question. We respond to your registered contact.
You can request to close your account at any time by contacting support. Any remaining wallet balance subject to completion of the applicable withdrawal process will be returned through your verified payment method.
Policy questions, account disputes and correction requests all go through these channels. When you write in, include your account number and the specific term or transaction you are asking about — it moves your query faster.
Open the chat widget from any page inside your account. Describe your question and include the relevant transaction reference number or the section of these terms you are asking about.
Send detailed policy or account queries to our support email shown in your account contact page. Email is the right channel for anything that needs a written record on both sides.
The Help section inside your account dashboard lists common policy questions with direct answers. Check there first — many account-access and transaction questions are resolved without needing to contact us directly.
We handle the information you give us — your registered name, contact details and payment method records — in line with the data practices described in our Privacy Policy, which is published separately. Here we cover the account-security and retention points that connect directly to these terms.
We keep your account records — including transaction history for GCash, Coins. ph and Bank Transfer — for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of your records at any time through support.
We use session cookies to keep you logged in and to remember account preferences. No cookie stores your payment credentials. You can review and manage cookie settings through your browser controls; disabling them may affect how parts of the account page function.
Your account password and any OTP sent to your registered number are your responsibility. We will never ask for your GCash PIN or full password through chat or email. If you suspect unauthorized access, use the account security section to change your credentials and notify support immediately.
If you believe a term should be reviewed or that it has been applied in a way that does not reflect what is written here, submit a formal query through our support email. We document every such request and follow up to your registered contact.
These answers cover the questions our members ask most often about how the terms apply. If your question is not here, contact support with your account number and we will respond in writing.
Yes. Every transaction processed through your account — including GCash deposits, Coins. ph transfers and Bank Transfer withdrawals — falls under these terms. The limits and steps shown in your account wallet screen at the time of the transaction are part of that agreement.
Access depends on local law and the eligible regions where this platform operates. If your region is not covered, the platform will indicate that during login or registration. We do not override local legal restrictions through these terms.
The version on this page is always current. For material changes, we aim to notify you through your registered contact before the new terms take effect. Continuing to use your account after a change is published counts as acceptance of the updated terms.
Raise it through our support email with your account number and the specific section you are questioning. We keep a written record of every such exchange. You can also locate the transaction in your wallet history and use the dispute option shown there as a first step.
No. We do not store your GCash PIN, OTP or any e-wallet credential. Those stay within your own GCash account. If anyone contacts you claiming to be from aq jili and asks for your PIN or OTP, that is not our team — report it to support immediately.
Contact support with your account number and a closure request. Any remaining balance will be returned through your verified payment method — GCash, Coins. ph or Bank Transfer — subject to the applicable withdrawal process shown in your account at that time.