Sports / Mobile
This page explains what data aq jili collects when you open an account, make a deposit through GCash or Bank Transfer, or contact support — and what rights you have over that information. We keep the language straightforward so you know exactly where you stand before you do anything on the site.
When you create an account on aq jili, we collect the details you submit during registration — your name, contact number, email address and the payment method you choose to use, whether that is GCash, Coins. ph or Bank Transfer. We use that information to process your deposits, match withdrawals to the correct wallet and respond to support requests tied to your account. We do not sell your personal information to third parties, and we do not share your transaction records beyond what is needed to complete a payment or comply with a legal obligation applicable in eligible regions. Cookies and session data are collected automatically when you browse the site; you can manage cookie preferences through your browser settings. All account data is stored on secured servers. Retention periods depend on the type of information held — payment records are kept for as long as required by applicable rules in the regions where access is permitted. If our data practices change materially, we will update this page and note the revision date at the bottom. Continued use of the site after an update means you have read the revised terms. For questions about how a specific record is stored, contact support through the channels listed on this page.
Deposit and withdrawal transactions processed through GCash are logged against your account. You can view these under the transaction history section after login.
Payments made through Coins. ph appear in your account wallet history. If a record looks wrong, raise it with support and reference the transaction date.
Bank Transfer entries are matched to your account by reference number. These records are retained in line with applicable rules for eligible regions.
Not every service you reach from this site falls under this policy. Understanding the boundary helps you know where to direct a data question — to us or to the service handling it independently. The four areas below draw that line clearly.
Creating an account, logging in, updating your profile and requesting a password reset — all of this is covered. The data you provide during these steps is managed under this policy.
Deposits and withdrawals processed through GCash, Coins. ph or Bank Transfer are within scope. Payment processor systems operate under their own terms, which you accept separately when you use their service.
Game sessions, bet records and account wallet balances are covered. Data generated during gameplay — such as session logs — is stored as part of your account history.
Links to external sites, e-wallet apps or payment platforms operate outside this policy. Once you leave the aq jili site, the privacy terms of that third party apply, not ours.
You have real, actionable choices about the information we hold. Reviewing your own data is the first step — after login, your transaction history and account details are visible under your profile. If something looks incorrect, you can submit a correction request through the support contact path listed on this page. We will verify your identity before making any change to a record. Requests to remove data are handled case by case; some records must be retained to meet legal obligations in regions where access is permitted, so not every deletion request can be fulfilled in full. Where a partial deletion is possible, we will confirm what was removed and what was retained and why. For any question about a specific data point — a GCash deposit entry, a session log or a stored contact number — reach support directly rather than waiting. The team handles privacy requests separately from general account queries, so flag the nature of your request clearly when you write in.
Log in and open your account dashboard. Transaction history, wallet entries and profile details are visible there. Download or screenshot what you need for your own records.
If your registered name, contact number or linked payment method is wrong, submit a correction request to support. Include the current value and the correct one so the update is processed accurately.
Any question about how a specific piece of your data is used — stored, shared or retained — goes to our support team. Reference the data type and the approximate date it was collected.
To request removal of data we hold about you, contact support with your account details. We will confirm what can be removed under the rules applicable to your eligible region.
Privacy questions are handled separately from general account support. Use the channels below and state clearly that your query is about a data or privacy matter so it reaches the right team without delay.
Open the chat icon on any page after login. Describe your privacy question and reference your account. Chats are logged so there is a written record of your request.
Send your privacy query to our support address listed in your account dashboard. Include your registered contact number or email so we can verify your identity before responding.
The Help section inside your account profile includes a contact form you can use for data requests. Fill in the subject field with 'Privacy' so the request is routed correctly.
Protecting the data tied to your account is an operational priority, not a formality. Here is a plain summary of four areas that affect what we hold, how long we hold it and who can access it.
Account records — including GCash deposit entries and Coins. ph wallet history — are held on secured servers. Access is limited to staff who need it to process your account or a support request you have raised.
We use session cookies to keep you logged in and preference cookies to remember your settings. You can clear or block cookies in your browser at any time, though some account features may not work as expected without them.
How long we keep a record depends on the type of data. Payment records are retained as required by applicable rules in eligible regions. Profile data is kept while your account is active and for a period after any closure.
When this policy is updated, the revised version appears on this page with the change date noted at the bottom. Continued use of the site after a change is posted means you have read and accepted the updated terms.
If you have a question about how your data is used, these answers cover the situations account holders ask about most. For anything not covered here, contact support directly through the channels listed above.
We collect the details you submit during registration — name, contact number and email address. If you link a payment method such as GCash or Bank Transfer, the account reference for that method is also stored against your profile.
Yes. Log in and open your account dashboard to view your profile details, wallet history and transaction records. If you need a record that is not visible there, submit a request through the in-account Help form or via live chat.
We do not sell your data. Information is shared only when needed to process a payment through GCash, Coins. ph or Bank Transfer, or when required by a legal obligation applicable in the eligible region where you access the site.
Contact support through live chat or the in-account Help form. Provide the current value and the correct one. We verify your identity before changing any stored detail, so have your registered email or contact number ready.
Payment records — including GCash and Bank Transfer entries — are retained for as long as required by rules applicable in eligible regions. The exact period depends on the record type and the jurisdiction. Contact support if you need clarification on a specific entry.
Some records must be kept after closure to meet legal obligations in regions where access is permitted. We will confirm which data is removed and which is retained when you submit a closure or deletion request through support.